FAQ

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How do I connect to my server?

On a PC, Visit your start menu, in run or “search programs and files” type “mstsc” and enter the IP address provided to you in order to connect to your Windows instance.

I have a Mac, can I use your service?

Of course, download the Mac Windows remote desktop connection utility: http://www.microsoft.com/en-us/download/details.aspx?id=18140, enter the IP address of your service and hit enter to connect.

How do I reach support?

You can open a support ticket by going to https://cheapwindowsvps.com/manage or by email help@cheapwindowsvps.com using the email address you signed up with.

I signed up but did not get a welcome email

Check your spam folder. If you still do not have it, please contact support for further assistance.

What happens if I reach my bandwidth limit?

Your VPS will automatically be suspended should you reach your limit. You can upgrade your plan or renew for the price of another month to reset this. Contact support for any questions.

Are your services managed?

No, our services are all self managed.

What is your refund policy?

All of our services are non-refundable. We will always do our best to ensure you are 100% satisfied.

How long does it take to setup my VPS?

All services are deployed within minutes of the first payment being received. If you're having issues, please contact support.

What virtualization technology do you use?

KVM

Which operating system can I select?

Windows Server 2003 Standard, Windows Server 2008 R2 Standard, Windows Server 2012 Standard, Windows Server 2016 Sandard, Windows 7 Enterprise and Windows 10 Professional.

What are the specs of your machines?

We use Dual Intel E5-2620v2, 128GB RAM, 8x 1 TB Solid State Drives with LSI Hardware Raid.

How much are additional IPs?

The cost for additional IPv4 addresses is $1.00 per month each. Additional IP addresses can be purchased while ordering. Additional IPv4 requests are subject to IP justification.

What payment methods do you accept?

We accept both PayPal, BitCoin and Perfect Money.