In Exchange Server or Microsoft 365-based email organizations, you can recall (or replace) a sent email from a recipient\u2019s inbox in Outlook if it has not been read. For example, you forgot to attach a file to a message, specified the wrong recipient, or the information in the email is no longer up-to-date. In all these cases, Outlook allows you to recall a sent e-mail from users\u2019 mailboxes and send a new one with valid details.<\/p>\n<\/p>\n
You can recall an e-mail from Outlook if:<\/p>\n<\/p>\n
Here\u2019s a step-by-step guide for recalling a sent email in the Outlook desktop client (we used Outlook 2019 in this example but the recall option works the same way in other versions):<\/p>\n<\/p>\n
Delete unread copies of these messages<\/code> or Delete unread copies and replicas with a new message<\/code>. The second allows you to edit the original email and replace it in the recipient\u2019s mailbox. To get notified about the email recall status for each mailbox, enable the option Tell me if recall succeeds or fails for each recipient<\/code>.<\/li>\n- Now click OK to queue a recall request.<\/li>\n<\/ol>\n
After some time, you should get a report on the recall status for each recipient. The report can either indicate<\/p>\n<\/p>\n
\nMessage successfully recalled.<\/p>\n<\/p>\n
Or<\/p>\n<\/p>\n
The message was successfully recalled but was read by the recipient.<\/p>\n<\/p>\n<\/div>\n
In Exchange Online, the recall request status is viewable by selecting the Message Recall Report for message<\/strong> link, expected to be delivered to your mailbox.<\/p>\nUpon successful email recall, it vanishes from the recipient\u2019s Inbox.<\/p>\n
Enable or Disable the Email Message Recall in Exchange Online<\/h2>\n
In Exchange Online (Microsoft 365), the email recall feature is enabled or disabled at the tenant level:<\/p>\n<\/p>\n
\n- Sign in to the Exchange admin center;<\/li>\n
- Go to Settings -> Mail flow;<\/strong><\/li>\n
- Find the Allow users to recall messages read by the recipient option;<\/strong><\/li>\n
- This option is enabled by default.<\/li>\n<\/ol>\n
You can disable the email recall option for your EOL organization using PowerShell. Connect to your tenant using the Exchange Online (EXO) PowerShell module<\/a>:<\/p>\n<\/p>\nConnect-ExchangeOnline<\/code><\/p>\n<\/p>\n